REF: APOLOGIZES FOR WRONG SHIPMENT

Humbly nail our greetings Mr. Audler. First of every, the Kolbn lodge would deal to thank you and appreciate you for believe in its products. We accredited a garner from you claiming that you received the ill-use incumbrance and for this we are authentically sorry and our team depart work towards making authentic that such circumstances will never happen once again and that you will receive your logical product as shortly as possible. In this letter we pass put everything in detail for you of what might feature happened to cause the mishap and what we establish d unmatched to remedy the flaws. appealing find it in your summation go through it.\nFrom the expatiate of your letter, it showed that we sent you a mold XYZ of Kolbn mountain bike or else of posture XZY of the same make. in all the records in our database squander shown that the bewilder XZY should retain been sent to you, save on hike up doubt we realized that one of our docking personnel do an error while loading the incumbrance-that is your XZY model-. preferably of loading your bike model he mistakenly loaded XYZ, this was as a contribute of careless reading, further run has been taken on him and we have made sure that he never repeats such a mistake again.\n\nOn this promissory note we have increased and retrained all our docking personnel and wherefore in the beginning any good is shipped to its final destination, it has to pass several(prenominal) thorough checks and counts before its docked, furtherto a greater extent we have better the robustness of our clearing transcription such that no commodity can be change from shipment area before the senior sales executive program has signed it off and made sure that the commodity universe docked is well addressed and it is the clients craved product.\nWe as the Kolbn mountain bike connection understand the essence of this complaint, the confusion you got after receiving the wrong shipment and the time and money you have used to find oneself stick out to us; and in site to show our sincerity and our deepest apologies caused by this wrong shipment and how oftentimes we value you, our dear customer, it was nem con decided that we would ship the motorcycle model to you free of shipment and courier charges and within one week instead of the form three weeks you will have received your shipment. In growth to that you will get 2 more years of stock warrant for the bicycle. \nWe would like to reassure you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very long time. This is because the social club believes in customer gladness guarantee. Once you have received the shipment kindly get back to us for confirmation, we exceedingly value your response and your enjoyment will be ours.\nThe Kolbn Company would like to thank you for trust in its products and for you being fitted to bear with us at such a time. For further inquiries, customer support and more products please visit our webpage.\nYours Faithfully,\ngross revenue Representative.